Get in Touch with Us
We're here to help you with any questions or concerns you may have about our casino, games, or services. Our support team is dedicated to providing assistance in a timely and professional manner.
You can reach us via live chat for immediate assistance. We're available 24/7 to answer your queries and provide help whenever needed. Simply click on the 'Live Chat' button located at the bottom right corner of this page, or access it through our mobile app, to start a conversation with one of our support agents.
If you prefer sending us an email, please use the address [email protected]. We'll respond as soon as possible during business hours (Monday-Friday, 9 AM-5 PM GMT).
Our Operating Hours
We're available to support your queries between:
We strive to provide a seamless experience for our global customers. Our support team is multilingual, catering to English, Dutch, German, Swedish, Norwegian, Spanish, Polish, Romanian, Czech, and Portuguese speakers.
Help-Centre Access
Before reaching out to us, please check our extensive Help Centre, accessible through the link at the top of this page. It contains a wealth of information on various topics, including account setup, game rules, payments, and responsible gaming tools.
If you or someone you know needs help with responsible gaming practices, we provide direct links to reputable organizations, such as GamCare (www.gamcare.org.uk) and Gamstop (www.gamstop.org.uk), on our dedicated page for responsible gambling assistance. We're committed to supporting your well-being and promoting safe gaming habits.
If you need assistance with account-related issues, including verification or recovery, please contact us via live chat or email at [email protected]. Our team will guide you through the process to resolve your issue as efficiently as possible.
Technical Troubleshooting
For technical difficulties related to our website or mobile app, we recommend checking our Help Centre for troubleshooting guides and FAQs. If your query persists, please reach out to us via live chat or email.
We value your feedback and take all complaints seriously. Please contact us via the same channels (live chat or email) if you have a concern about your experience with Spinboss Casino. We'll work with you to resolve the issue as quickly as possible.
Account-Security Assistance
For inquiries regarding account security, please refer to our dedicated page for help and guidance on protecting your account information.
Our casino is designed to be accessible across various devices and platforms. If you're experiencing issues accessing our website or mobile app, we recommend checking our system requirements for the latest supported browsers and software versions.
Preferred Contact Methods
We encourage you to choose the support channel that best suits your needs:
General Support Workflow
When reaching out to us, please include as much detail as possible regarding your query. This will enable our support team to address the issue more efficiently and effectively.
We strive to provide you with the tools necessary for self-service, including help articles in various languages available within our Help Centre.
Expectations
While we aim to respond promptly to all inquiries, please be aware that response times may vary depending on the complexity of your question or issue.
